PRODUCT DETAILS
SHIPPING & RETURNS
Returns Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping
The products shall be delivered by International Express within 1-2weeks. Please make sure to enter your shipping information in English.
Warranty
Return service is limited to goods not opened within 7 days after the receipt date of logistics of the products. The freight or other risks incurred in return shall be borne by the customer.Taobotics will be responsible for the hardware faults of products caused by normal use during the warranty period.
The warranty period starts from the date of purchase or the receipt date of the logistics.The faulty parts from the products will be owned by Taobotics, and the appropriate cost will be charged if necessary.If you need to apply for warranty service, please contact our customer service first to confirm the detailed information.
During the warranty period of the delivered product, the company only repairs the malfunctions that occur during the normal use of the robot for free. However, in the following cases, the customer will be charged for repairs (even during the warranty period):Damage or malfunction caused by incorrect use and improper use different from the contents of the manual.Failure caused by unauthorized disassembly by the customer.Damage caused by improper adjustment or unauthorized repairs.Damage is caused by natural disasters such as earthquakes and floods.
The warranty period is one year after receiving the goods.FAQ
Please refer to the following website for detailed product introduction.
http://docs.taobotics.com/